Maintenance Operative
Based in London (Elephant & Castle)
Job Summary
This role will support facilities management and within a large residential rental development with communal facilities that include a coworking lounge, gym, gardens, movie room and car park.
The Maintenance Operative is responsible for delivering an efficient maintenance service that meets residents’ needs and delivers the UNCLE-style excellent customer service.
This is a customer facing onsite role, completing planned, preventative, and reactive maintenance activities in line with the brand’s vision & values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.
Key Responsibilities
Facilities Management
- Lead the day-to-day management of reactive and preventative maintenance of the building
- Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations.
- Support the Facilities Manager with the defect process with the Developer
- Exercise initiative in responding to maintenance issues, liaising effectively with the Maintenance Assistants, Facilities Manager and other colleagues and considering impact on residents.
- Provide support for electrical/plumbing repairs throughout the property
- Share responsibility for the regular Health & Safety checks in the building including fire alarms and emergency lighting checks
- Undertake regular building patrols around the UNCLE common areas and UNCLE flats to identify any maintenance requirements or Health and Safety
- risks, and complete all resultant actions in accordance to the core operating procedures
- Lead pre-move in checks and scheduled flat inspections and recording of same, completing all resultant actions in a timely manner
- Log and monitor all maintenance issues that arise within the property using the relevant software
- Support in monitoring compliance with Planned and Reactive Maintenance procedures, ensuring that the building is safe for both our residents and employees
- Assist with the general upkeep of the property (cleaning, waste management, external landscaping, etc.)
- Adherence to Health & Safety policy ensuring that risk assessments and method statements are obtained/ maintained, and that safe systems of work are followed, inc. Permit to Work
- Carry out flat turn arounds and undertake redecorating rooms and communal areas after the first 12 months of mobilisation of the scheme (some weekend work required)
- Assist with building actions to meet ESG targets and ambitions
- Adhere to our operating processes, business systems and standards
Customer Service
- Represent the UNCLE brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
- Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
- Always seek ways to exceed residents’ service expectations
- Ensure resident issues and service requests are addressed within 24 hours
- Proactively find ways to help residents maintain and take care of their apartments, giving guidance and assistance where required
- Assist with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures
- Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.
- Be a true ambassador of the UNCLE brand and what it stand for.
Team Management and Development
- Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship.
- Manage staff including resolving conflicts and disciplinary action, with the support of the Facilities Manager and General Manager.
- Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same.
- Act as a role model and maintain energy and commitment with the team to be a true ambassador of the UNCLE spirit.
Qualifications & Experience
Relevant experience
Demonstrable experience of domestic plumbing/electrical/carpentry/building or general maintenance
Customer service
Excellent customer relationship skills and attention to detail
Communication
Clear and effective communication skills, verbally and in writing
IT skills
Basic IT skills including Microsoft Office and property management systems
Team player
Team player with a willingness to support others & a positive attitude
Flexibility
Ability to work Saturdays and public holidays in line with the rota